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At DK Tools, our core company values include honesty, integrity and trust. We therefore process personal and customer information with strict compliance, so that your data is stored safely on the basis that it will not be used and/or disclosed unlawfully to third parties.
The European Union (EU) has introduced the General Data Protection Regulation (GDPR) to protect personal data from miss-use and this regulation has also been integrated into UK legislation. Therefore, organisations that process personal data need to be GDPR compliant from 25th May 2018.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
As we process the personal data of our clients and customers, we require a legal and legitimate basis to do this.
In specific situations, we can collect and process your data with your consent.
(For example, when you tick a box to receive email newsletters from DK Tools.)
In specific situations, we require your data to pursue our legitimate interests as part of running the business.
(For example, we will use your purchase history to send you available personalised offers. We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.)
When you visit our website and use your account to order products.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you download our brochures.
When you comment on or review our products and services online.
When you’ve given a third party permission to share with us the information they hold about you.
We collect data from publicly-available sources (such as Google) when you have given your consent to share information or where the information is made public as a matter of law.
This applies to all data that the Company holds relating to an identifiable person:
Online identifier (IP address)
Details of your interactions with us through contact centres or online. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, gift list and wish list choices, voucher redemptions, brands you show interest in, web pages you visit and how and when you contact us.
Copies of documents you provide
Cookies are small files saved to the users computers’ hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited and will prevent the flow of information required to generate a shopping basket. We would encourage you to allow cookies to be used when visiting our website. However, you may wish to block and/or delete cookies which can be done through your web browser.
1. Click on ‘Tools’ at the top of your browser window and select Options
2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
3. Now select ‘Allow local data to be set’
Microsoft Internet Explorer
1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’, then click on the ‘Privacy’ tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies
1. Click on ‘Tools’ at the top of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select ‘allow sites to set cookies’
1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
3. Click ‘Save’
Microsoft Internet Explorer
1. Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
2. Scroll down until you see ‘Cookies’ under Receiving Files
3. Select the ‘Never Ask’ option
Safari on OSX
1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’ then ‘Accept cookies’
3. Select the ‘Only from site you navigate to’
Mozilla and Netscape on OSX
1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
2. Scroll down until you see cookies under ‘Privacy & Security’
3. Select ‘Enable cookies for the originating web site only’
1. Click on ‘Menu’ at the top of your browser window and select ‘Settings’
2. Then select ‘Preferences’, select the ‘Advanced’ tab
3. Then select ‘Accept cookies’ option
Users contacting this website and / or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
We may use your personal data to:
Send our newsletter and other marketing communications relating to our products which could be interesting or useful for you;
For market research purposes – to better understand your needs and to provide goods and services to your best demand.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulation (GDPR) 2018. All personal details relating to subscriptions are held securely and in accordance with GDPR. Under the GDPR, you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website may contain tracking facilities supported by cookies. Subscriber activity is tracked and stored in a database for future analysis and evaluation. We could track; the opening of emails, forwarding of emails, the clicking of links within the email content and subsequent page visits, times, dates and frequency of activity [this is by no means a far from a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with the UK General Data Protection Regulation (GDPR) 2018, subscribers are given the opportunity to subscribe to our newsletters at any time through an automated system. This process is detailed at the footer of each email campaign. We by no means can force you to subscribe to our newsletters, neither as to send you any emails against your choice.
If you subscribe to our newsletter you can be confident that your email address will only be used by us to inform you of any special offers. Should you wish to unsubscribe at any time, please do so by clicking on the relevant link at the base of the newsletter.
In order to make certain services available to you, we currently use the following companies, who will process your personal data as part of their contracts with us:
These websites, and others linked to from this Policy page, are owned and operated by a third party and they are responsible for processing personal data in accordance with their own privacy policies.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions, as well as the privacy policies held with each social media platform respectively.
We currently use the following social platforms – which will process your personal data as part of their contracts with us:
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own personal privacy details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
You have the right to request:
Access to the personal data we hold about you.
The correction of your personal data when incorrect, out of date or incomplete.
Stop using your personal data for direct marketing (either through specific channels, or all channels).
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request
If you have any questions that haven’t been covered, please just contact us.
This notice was last updated on 11/05/2018.